Returns & Refunds

Overview

Every TwinkleGear item is custom printed just for you. Because of this, our return policy differs from standard retail. We want you to love your gear — if something's wrong, we'll make it right.

What We Can't Accept

Because every item is printed to order specifically for you, we can't accept returns or exchanges for:

Wrong size ordered — please check the size guide before ordering
Change of mind, or the item not being what you expected
Colour preference (screens vary; printed colours can differ slightly)
Digital items — Mystery Boxes, Sparkles, and TwinkleTown purchases are final once completed

This isn't us being difficult — there's no warehouse to send it back to. Nothing exists until you order it.

Damaged, Defective or Misprinted Items

If your item arrives damaged, defective, misprinted, or isn't what you ordered, email support@twinklegear.com within 30 days of delivery with:

Your order number
Photos of the problem

We'll replace the item for free or issue a full refund — your choice.

You never need to ship anything back. Keep it, donate it, or recycle it — the photos are all we need.

Lost in Transit

If tracking stalls or your parcel never arrives, tell us as soon as you can. Lost-in-transit claims must be raised within 30 days of the estimated delivery date, and we'll replace the order or refund it in full.

If a parcel can't be delivered because the address entered at checkout was incorrect, reshipment is at your cost.

Order Cancellations

Orders go into production almost immediately after payment. Email support@twinklegear.com right away and we'll cancel and refund in full if production hasn't started — but we can't guarantee a window.

Refund Processing

Refunds go to your original payment method
Allow 5–10 business days for the refund to appear
You'll get an email when the refund is processed